REFUND POLICY

Introduction

At Ayliea LLC, we are committed to providing exceptional cybersecurity services tailored to your business needs. If you are not completely satisfied with our services, we offer a clear and fair refund policy to address your concerns.

1. Eligibility for Refunds

Refunds may be granted under the following conditions:

Service Non-Delivery: If a service was not delivered as agreed upon in the service contract.
Unsatisfactory Results: If the final deliverable does not meet the agreed-upon specifications and efforts to rectify the issue have failed.
Overpayment: If a payment error results in an overcharge.

Refund requests must be made within 30 days of the service delivery or billing date, whichever applies.

2. Non-Refundable Items

The following are not eligible for refunds:

Deposits or initial fees for services where work has commenced.
Services already rendered and accepted by the client.
Subscription-based services after the billing cycle has started.

3. Refund Request Process

To request a refund, please follow these steps:

Contact Us: Reach out to us at info@ayliea.com or (XXX) XXX-XXXX with the subject line "Refund Request."
Provide Details: Include your name, contact information, invoice number, and a detailed explanation of the reason for your request.
Review Process: Our team will review your request and may contact you for additional information or clarification.
Decision: You will receive a response within 10 business days, indicating whether your refund request has been approved or denied.

4. Refund Approval

If your refund request is approved, the following applies:

Refunds will be processed within 7 business days of approval.
Refunds will be issued using the same payment method originally used, unless otherwise agreed.

5. Exceptions

Ayliea LLC reserves the right to decline refund requests that do not meet the criteria outlined above or if fraudulent activity is suspected.

For questions or concerns regarding our refund policy, please contact us at:

Ayliea LLC
Email: info@ayliea.com

Last updated: 12/29/2024